Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
October – March
Monday through Friday:
7 AM – 5 PM, PST
April – September
Monday through Friday:
6 AM – 6 PM, PST
Saturday and Sunday:
7 AM – 5 PM, PST
Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
You can book directly through our website by selecting your preferred dates and tour package, or by contacting our reservations team via phone or email for a personalized booking.
What is included in the tour package?
Most packages include professional guides, ground transportation, and entry fees. Specific inclusions (like meals or accommodation) vary by tour; please check your specific itinerary for details.
What is the cancellation policy?
Refunds are based on your notice period:
61+ days: 80% refund.
31–60 days: 50% refund.
15–30 days: 25% refund.
Less than 15 days: No refund.
Are there any age restrictions for the tour?
Most tours are open to all ages, though some adventurous itineraries may require participants to be at least 12 years old. Please check the “Requirements” section of your specific tour.
What should I pack for the tour?
We recommend comfortable walking shoes, weather-appropriate clothing (layers are best), a reusable water bottle, and your camera. A detailed packing list will be emailed to you after booking.
How can I contact customer support during the tour?
You will be provided with a 24/7 emergency contact number and your guide’s direct line upon arrival. You can also reach our main support desk via WhatsApp or phone.
