Privacy Policy

About Kasun Tours

Kasun Tours is a Sri Lanka–based travel and tour operator dedicated to providing personalized and
authentic travel experiences. We are committed to protecting the privacy and personal data of all our
clients, partners, and website visitors.

Purpose of This Policy
This Privacy Policy explains how Kasun Tours collects, uses, stores, and protects your personal data
when you interact with our website, communicate with us, or use our services. We aim to be
transparent and comply with applicable data protection laws, including the General Data Protection
Regulation (GDPR) where applicable.

What Is Personal Data
Personal data refers to any information that identifies or can reasonably identify an individual, such as
name, contact details, identification documents, or other personal information.

How We Collect Personal Data
We collect personal data when you:

Submit inquiry or booking forms on our website.
Contact us via email, phone, WhatsApp, or social media.
Request quotations or customized travel itineraries.
Confirm bookings or travel services.

Types of Data We Collect
1. Basic Information

Full name
Email address
Phone number (including WhatsApp)
Country of residence

2. Booking & Travel Information

Travel dates and itinerary details.
Passport details (only when required for permits, domestic flights, or official bookings).
Date of birth (when required by service providers).

3. Special & Sensitive Information (Voluntarily Provided)

Health conditions
Dietary requirements
Special assistance needs

Sensitive data is collected only when necessary, only with your consent, and only for the purpose of
delivering safe and appropriate travel services.

Legal Basis for Processing Data
We process your personal data based on:

Your consent
The need to perform a travel service contract
Compliance with legal and regulatory requirements
Our legitimate business interests, such as customer communication and service improvement

How We Use Your Data
Your data is used to:

Respond to inquiries and provide quotations.
Plan, book, and manage travel services.
Communicate important travel information.
Improve our services and customer experience.
Comply with legal obligations

We do not sell or trade your personal data.

Data Sharing & Third Parties
We may share limited data only with trusted third parties such as:

Hotels.
Transport providers.
Airlines or activity operators.
Email or communication platforms (e.g., Mailchimp, Google Workspace).

All third parties are required to process data securely and only for service-related purposes.

Data Storage & Security

Personal data is stored securely using appropriate technical and organizational measures.
Access is limited to authorized personnel only.
We take reasonable steps to protect data against loss, misuse, or unauthorized access.

Data Retention
We retain personal data only as long as necessary:

To fulfill travel services.
To meet legal and accounting requirements.
To resolve disputes.

Data is securely deleted when no longer required.

Your Rights
You have the right to:

Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (subject to legal requirements).
Withdraw consent at any time.
Object to certain types of data processing.

Requests can be made by contacting us using the details below.

Marketing Communications
We will send marketing communications only if you have consented.
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

Use of Images & Content
If you voluntarily share photos, videos, reviews, or testimonials with Kasun Tours:

We may use them for marketing purposes (website or social media).
Proper credit will be given where applicable.
You may request removal at any time.

International Data Transfers
As we serve international travelers, your data may be processed outside your country of residence. We
ensure appropriate safeguards are in place to protect your data.

Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our
website.

Contact Us
For privacy-related questions or requests, please contact:

admin@kasuntours.com
Kasun Tours, Sri Lanka